FAQs
Frequently Asked Questions — Desert Flooring Solutions
Q: Do you ship nationwide?
A: Yes. We ship to all 50 states across the United States.
Q: How long does shipping take?
A: Orders are processed and dispatched within 2–3 business days. Delivery typically takes 3–5 business days after dispatch, depending on your location.
Q: How much does shipping cost?
A: We have free shipping policy for order over 50$ and 5$ flat rate for order under 50$.
Q: Will I get a tracking number?
A: Yes. Once your order ships, you will receive a confirmation email with your tracking number so you can monitor your delivery at any time.
Q: Do you offer local pickup?
A: Yes. Phoenix-area customers are welcome to pick up orders directly from our store at 4736 N 87th Ave, Phoenix, AZ 85037 during business hours.
Q: Do you ship internationally?
A: No. We currently ship within the United States only.
Q: What is your return policy?
A: We accept returns on unused tools in their original packaging within 30 days of purchase.
Q: How do I start a return?
A: Contact us at (623) 414-7088 or info@desertflooringsolutions.com with your order number and reason for return. We will guide you through the process.
Q: Are any items non-returnable?
A: Yes. Used tools, items without original packaging, and final sale or clearance items are not eligible for return.
Q: Can I return an in-store purchase?
A: Yes. Bring your item and proof of purchase to our store at 4736 N 87th Ave, Phoenix, AZ 85037 within 30 days of purchase.
Q: When will I receive my refund?
A: Once we receive and inspect your returned item, refunds are processed within 10 business days. The time it takes to appear in your account depends on your bank or payment provider.
Q: Will I get a full refund?
A: Yes, provided the item is returned unused, in its original packaging, and within the 30-day return window. No restocking fees apply.
Q: What if I received a wrong or damaged item?
A: Contact us within 7 days of receiving your order at (623) 414-7088 or info@desertflooringsolutions.com with your order number and a photo of the issue. We will send a replacement or issue a full refund promptly.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards — Visa, Mastercard, American Express, and Discover — as well as PayPal and other secure payment options available at checkout.