Refund and Returns Policy
At Desert Flooring Solutions, we stand behind every product we sell. If you are not completely satisfied with your purchase, we are here to make it right. Please read our policy below carefully before initiating a return.
Returns
We accept returns on eligible items within 30 days of the delivery date, provided the following conditions are met:
- The item is unused and in its original condition
- The item is in its original packaging with all included accessories and documentation
- Proof of purchase or order number is provided
Non-Returnable Items
The following items are not eligible for return:
- Tools that have been used, installed, or show signs of wear
- Items returned without original packaging
- Clearance, final sale, or specially ordered items
- Items damaged due to misuse, neglect, or improper handling
How to Initiate a Return
- Contact us at info@desertflooringsolutions.com within 30 days of receiving your order. Please include your order number and reason for return.
- We'll respond within 1–2 business days with your return approval and a prepaid return shipping label sent directly to your email.
- Download and print the shipping label at home and attach it securely to your return package.
- Pack your item securely in its original packaging, with all included accessories and documentation
- Drop off your package at any authorized carrier location. We recommend keeping a photo of your drop-off receipt until your refund is confirmed.
Once your return label has been emailed to you, it is valid for 14 days. Please ship your item within that window to ensure your return is processed smoothly.
Refunds
Once we receive and inspect your returned item, we will notify you by email. If your return is approved:
- Refunds are processed within 10 business days of receiving the return
- The refund will be issued to your original payment method
- Depending on your bank or card provider, please allow an additional 3–7 business days for the amount to appear on your statement
If your return is not approved (e.g., item shows signs of use), we will contact you and the item may be sent back at your expense.
We do not charge any restocking fees.
Exchanges
We happily accept exchanges subject to availability.
- Request an exchange within 30 days of your delivery date
- Contact us at info@desertflooringsolutions.com with your order number and the item you'd like instead
- If your requested item is in stock, we'll process the exchange and ship the replacement once we receive your original item
Domestic exchanges are processed free of charge — no additional shipping fee for the replacement item.
Damaged, Defective, or Wrong Items
We sincerely apologize if your order arrived with an issue. Please contact us within 7 days of delivery if:
- Your item arrived damaged or defective
- You received the wrong item
Email us at info@desertflooringsolutions.com with your order number and clear photos of the issue. We will arrange a free return, replacement, or full refund — whichever you prefer — at no cost to you.
Order Cancellations
Orders may be cancelled within 2 hours of being placed, before processing begins. To cancel, contact us immediately at info@desertflooringsolutions.com with your order number.
Once an order has entered processing or has shipped, it cannot be cancelled. In that case, you are welcome to return it under our standard return policy once it arrives.
Non-Refundable Charges
The following are non-refundable in all circumstances:
- Original shipping charges (unless the return is due to our error)
- Rush or express shipping fees
- Return shipping costs (unless item was damaged, defective, or incorrect)
Contact Information
Address: 4736 N 87th Ave, Phoenix, AZ 85037, United States
Phone: +1-623-414-7088
Email: info@desertflooringsolutions.com
Facebook: https://www.facebook.com/profile.php?id=100077881312704
Instagram: https://www.instagram.com/desertflooringsolutions/
Business Hours: Monday Through Friday From 8 AM to 5 PM MST(GMT-7)